Always out of everything. I've been told to go after their truck comes but it doesn't matter the day of the week I go, always out of something I need. . Staff is more concerned about their conversations instead of helping customers. Brow bar is terrible and they will argue with you on the service you need instead of just doing what you're paying for. I do not recommend this store. Go a little further to shop at Sephora!!
If I could give a negative star I would.
She didn’t even ask the appointed manager at the time and when I told her the other cashier did it she just shrugged and called the next customer! And when I asked to talk to her manager just to ask she said “she’s busy” and when I asked when she would be free she just shrugged.
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I was told I would get a gift with purchase but when a girl with brown hair who was wearing an orange shirt (had no name tag) said they didn’t have anymore but she didn’t even look and the cashier next to her had the same situation she told her customer she could give her something else and when I asked my cashier she said “no..I don’t think so.” And made a face.
I’ve been going to this ulta in southlake for years and when an employee doesn’t ask sense she doesn’t “know” and makes faces and is very dismissive it makes me decide I’m NEVER going back here, and I will share my story with her boss and my friends.
All the sales people there were very friendly and helpful. I didn't feel pressured into buying. I also love that they have Mac products at this location with someone who helped me find the best foundation for me.
!!!!Beware of her!!!!!
I must say that this is one of the best experience I have ever had in many years. I was once a cosmetologist and I believe that this ulta has one of the most talented hairstylist I have ever came across. This stylist listen to my ideas, she was respectful, and oh my god let me tell you... she gave the best shampoo and condition experience! I kept falling asleep after a long week from work, this young woman has made my day. I love my haircut and the style! I haven't felt so Amazing in many years!!!! I keep getting many compliments on my new haircut!!! Thank you so much! I plan on coming back. This is my reference to Candice D!! Ulta.. treat her well.
I called their corporate and I found out the Girls name is “Alexis”
11-20-17
The staff here is rude besides the girls at the brow bar. I had some older lady come up to me and try to pitch an eye cream, which is fine because I love skincare. She told me good benefits about the eye cream and then insulted me on my "eye wrinkles" that I have. I'm 21 years old. She was very rude when she made that comment to me. Now I'm 21 with concerns about eye wrinkles. If I'm selling a product I wouldn't insult the person you're trying to sell to.
Ulta Beauty is a US Hair Care Studio based in Southlake, Texas. Ulta Beauty is located at 2900 E Southlake Blvd, Southlake, TX 76092, USA.
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