Cindy Pam has cut my families hair for the last 10 years! ☆☆☆☆☆
The only reason that I even considered this "salon" was because I was too slow on booking an appointment with my usual stylist at Glen Alan Salon, which is far superior. I then called Toni and Guy...booked. Lemongrass Salon...closed. Peyton Thomas Salon? Also booked. My day got better when I found an opening at Old World Salon, or so I thought. After waiting on the phone while the receptionist walked around the Old World Salon asking for openings, which I deemed a bad way of conducting business, I hung up and called back thinking she forgot.
Khamla always does a great job, and works hard to accomodate my short notice requests.
More an issue with my stylist/colorist than the salon. Poor customer service returning cals for an appt, shouldn't have to call multiple times to get a return call.qqlplpppn
Bottom line: I was scammed like a kindergartner. I went away with a mess of a cut and nearly half a hundred dollars poorer. I would never, ever, go to Old World Salon again, even if it was free.
Not sure why there are many complaints. Every time I have gone, the atmosphere was inviting, people left satisfied and confident. If it is an issue of stylist... I suggest you use Veronica Mingle. She is by far the most amazing, gentle and talented hair stylist I have ever had!
When I arrived I was directed to my stylist, Wannetta Unger. She started off by massaging my scalp with some gel product. After the "massage" she began cutting my hair. I asked for scissors on the sides and the top, she said ok. Preceding my haircut, she drenched my hair in water; this makes it difficult to determine how best to cut hair as it matts down your hair. She then took a comb to my hair...she combed me like a ripe Alpaca. The comb strokes were so intense that she scraped my scalp and I started to bleed; she asked why I was bleeding and I though to myself "because you cut me!". After cutting my hair she took me to the shampoo station, which is always nice when getting your haircut. I then asked for a blow-dry afterwards. As I looked into the mirror, I noticed just how talented this gal was. I had hair strands of all different lengths on the side of my head, sticking out like a baby chick. She also had to retouch another part of my hair, a sign of her negligence.
This is the part that gets me. The time comes to pay. I pull out a Visa, thinking that the lower interest rates would be better financially for her than Amex's higher interest rates, and pay. "That'll be $35." I was quite shocked to be honest. Since when did a crap haircut cost that much? She then took my card, swiped it, and told me to choose my tipping amount at the bottom of the screen. Classy. I tipped 15%, which brought the total in excess of $40.
Old World Salon Southlake is a US Hair Care Studio based in Southlake, Texas. Old World Salon Southlake is located at 2125 W Southlake Blvd #345, Southlake, TX 76092, USA.
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