The assistant manager said that it was due to my wear and tear and started to walk away. I let her know that it wasn't bent when I left the watch with them and expected it to be fixed. She reluctantly agreed to send it in to Tag Heuer to have it fixed. When I called a few weeks later to check the status - was again told it had been back a few days and could come pick it up.
I will only go to this location in the D/FW area. I had a horrible customer service / quality of service experience at the Hurst location a few months ago. I took my watch in to have the battery replaced and they said it would take approximately 3-5 weeks to get it back as they had to send it off.
I called after four weeks to see what the status was and was told I could come pick it up and that it had been done for a few days. No one ever called to tell me it was ready. When I picked it up, i noticed that one of the pins that held the band together was bent. I pointed this out to the associate, who asked her assistant manager to come speak with me.
And anyone who says a negative comment is ridiculous lives in a land with unicorns. I have no other motive than to share my experience as it happened to me.
This review is for the customer service I received from Brittany. She was extremely friendly and helpful. She went the extra mile to help me find an engagement ring. Go see Brittany at Jared in Southlake!
They used to have lifetime battery replacement for watches - went in this past weekend and was told they couldn't "find" me so they couldn't do this. Also, took a ring (my great grandmothers) for repair and they couldn't do it in house so they sent it out and then called me 3 weeks later saying they couldn't fix it. When I picked it up, they just handed it to me...no checks to make sure it was still the same ring they sent off and when I asked for this, they seemed put out by the requests. I'm sorry, but you had my ring for 3 weeks - it is not unreasonable to ensure it is the same one with the same diamonds that I left with them. I will never go back to Jared again.
This past weekend, the pin that was originally bent, broke off! I don't think it was ever sent to Tag Heuer to be fixed.
Bailee is absolutely the gal to talk to! She has basically helped with everything I have ever needed! Her customer service is on point. And she is literally the sweetest person to talk with!
NO STARS but this site wouldn't let me post without selecting a stupid star. I was told my husband's ring I bought from Jared's could be resized. Well it was but appeared liked it was half melted. It wasn't even circular anymore. Then I was told I would have to order straight from the manufacturer in order to get the size I needed. I did. I was told I would be contacted in 6-8 weeks. 10 weeks went by, no contact, no ring. I went to the store on 2 separate occasions, never receiving my ring or an explanation. Finally, 5 months later my husband shows up mad as heck, get this, not only did my ring arrive, they failed to contact me when it did, so they SOLD IT!!! I had to reorder YET AGAIN and was told I would get a call in 5 days. No call. Showed up a week later and had to ask for it. I explained how upsetting this was. How unprofessional it was. How this didn't make me feel like the valued customer they claimed we were (repeat customers for a 3rd time in 2 years). All I got were shoulder shrugs. If he or she went to Jared, pray you don't get royally screwed.
I decided to go back to the Southlake location as I had received impeccable customer service when I had a ring re-sized. Courtney Francis at the Southlake location could not have been more kind, courteous and sincere and has said she will research the situation and have my watch fixed. I will only got to the Southlake location going forward.
Jared The Galleria Of Jewelry is a US Jewelry Store based in Southlake, Texas. Jared The Galleria Of Jewelry is located at 1500 E Southlake Blvd, Southlake, TX 76092, USA.
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