I've had a few problems with my ordering experience thus far. First, the order was incorrect multiple times despite my very detailed requests (aka, wrong sectional parts, wrong number of pillows etc). I finally went to the store again in person and spoke with a manager to make sure the order was correct (since at this point I'd lost faith in the sales associate). At the time of ordering, the sales associate kept commenting on the local manufacturing of the couch and that we would be receiving it in 30 days. Well 5.5 weeks have gone by now and the only information I have is "sometime the second week of July, maybe." At this point I'm just holding my breath, hoping I receive my correct order and the rest of this process goes ok because I don't think I'll be dealing with this Bassett location again.
"We had a great experience with Michelle at the Victor, NY store. The fabric we selected was on backorder so we knew it would take longer than the typical ~4 weeks to arrive. The staff did a great job keeping us updated during the 9 week wait time. There was a slight mix-up where we were notified to schedule delivery for part of our order, however, it turned out the order was still incomplete. I received a call back the next day from an apologetic employee who waived the delivery fee as a result of the inconvenience. That was very much appreciated and a testament to the good customer service that Bassett provides. Once our complete order was in, we were able to schedule delivery within two days. Anthony and Tim arrived exactly when the tracking technology said they were going to and they were professional, kind and helpful during the time they were here to deliver and assemble the furniture. I am very pleased with my experience and will definitely be a repeat Bassett customer!"
Customer service? How about any service. 15 minutes later and I had to go track down someone in the back to see if anyone was working there. Nice furniture tho I'll try another location. Maybe.
Now, when we visited the Southlake location, it was a different experience. I went in because I wanted to see if they made a smaller couch like the one we had bought or to find a love seat or something to match with it. NO ONE said Hi or can we help you, not from the moment we walked in, through the 5 minutes we sat on the couch waiting, or while we walked through the store or when we walked out.
It took us 6 weeks to agree as a couple and then another 4 weeks to wait for the sectional to come in.
We ordered a Beckham 3974 Collection Sectional, 4 inches narrow on the width and 2 inches short on length. Response from Camille Stevens "this is within industry standards".
One lady at the front desk was on her phone, the other looking through fabrics and the other lady was in the back seating with a customer..I was really wowed, I thought Bassett had excellent customer service, guess we were wrong.
My 1st visit was in the Dallas location on Mckinney. I believe Michael was who helped us. I went to browse and ended up buying a bed frame and couch. He was awesome all through the sale with details we would had not thought off. Everyone said hi, when we walked in or asked if we had been helped. Great location!
Bassett Home Furnishings is a US Furniture Store based in Southlake, Texas. Bassett Home Furnishings is located at 2261 E Southlake Blvd, Southlake, TX 76092, USA.
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