Great shop. Stopped in to get a crown race for a triathlon build. They were nice enough to not only take the time to go through about 10 different headsets to find the right crown race, but they only charged me for the crown race instead of selling me an entire headset and they installed it on my fork for free. Jose Galvan, the service manager, obviously knows his stuff. Highly recommended. Very impressed. Not my first good experience with them either. They also sold me a replacement bearing for a headset last year. Same thing, top shelf service and knowledge. Would trust these guys with my bike.
Now to my experience with Bicycles Inc: When I got my new bike from an online vendor, I found that it needed some adjustments. Since the only word I know in the world of bicycle repair is "tune-up," I walked in with my bike, went up to the service counter and told them that my bike was not shifting properly and that I needed a tune-up. The gentleman looked at my bike, and rather than just saying okay, he told me that all I needed was an adjustment to my derailers. He also told me that he could do it while I wait.
I highly recommend them, and especially Service Manager Jose Galvan, the one in service that helped me and did not take advantage of my lack of knowledge.
Wow!! I will never go to another bike shop. This place is unbelievably awesome -- as opposed to the national chain with a bike shop in it down the road that I made the mistake of using previously.
When I was done shopping for a helmet -- something that they also did not up-sell me on -- the man at service told me that I only needed an adjustment on the front one. The bill for the adjustment was only $15.00!!
Understand that I am a bicyclist the way a kid with an Easy Bake oven is a cook. I don't know what I'm doing and I'm ripe for being taken advantage of.
Best place to buy a bike (or bikes) hands down. All the guys are great, but Dave at this location sets the bar. He helped me out with a couple bikes and is very knowledgeable.
Great customer service. I was helped today by Dave and help me pick up the perfect bike for me. He also gave me a really good discount. The entire staff it's very friendly and knowledgeable.
Very good bike shop. I went and bought a Trek bike 2017 Superfly 5. They are one of the few Trek dealers. Very nice staff, with a good sensse of humor. Very helpful, installed everything and I was out the door quickly after my test ride before purchase. I will go here again.
So first what happened at the other place, so you can understand how great this place is: I took my wife's bike into the other one. It had been sitting around and needed obvious attention. Rather than helping me find the cheapest solution -- they up-sold me and talked me into the most expensive option they had. So long story short, after my "discount" I walked out over $300.00 poorer and had to wait several days for the bike.
Dean
I could say several other great things about this place, but the short version is this: They are very honest, patient, and helpful.
Bicycles Inc is a US Bicycle Store based in Southlake, Texas. Bicycles Inc is located at 2105 W Southlake Blvd #225, Southlake, TX 76092, USA.
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