Worst Apple store experience so far. Chaotic and crowded. 25 minute was not unbearable but if my product had not been in stock it would have been awful ... no one checked. Even after I told the genius what I wanted it took 10 minutes to receive the product.
When we first arrived I was dreading standing in line waiting for someone to help with the problem. Once inside my fears were put to rest when the help all dressed in Red and very knowledgeable about anything Apple related. Even set in on session about iCloud photos.
Took my Apple Refurbished imac computer in with power problem, kept shutting itself down after 30 seconds to 2 minutes. I scheduled an appointment through Apple Support. Appointment was 4 1/2 days from that date, Apple stores are ALL busy around here. I took my computer in and was seen at my scheduled appointment time. Matt escorted me to the Genius Bar and he set my computer up and turned it on, it came up and ran fine. He informed me that they would need to keep my computer for 3 to 5 days to try and duplicate the problem and do diagnostics checks. True to their word after 4 days Kelly called and said the computer was ready for pickup. They could not duplicate the problem. I brought the computer home and plugged it in and it is working fine, at least for now anyway. I have worked on aircraft for over 27 years in the electrical field and know it is hard to duplicate problems some of the times and electrical parts can break when ever they want to, even new out of the box computers would fail. I give the Southlake Apple Store a 5 star rating for customer service and technical help, and I say thank you to the staff.
I meant to post a review a long time ago. I needed help with my mac and phone and Julian Rodriguez handled everything efficiently. If you can request him for help with your device I know he will give you the best care possible.
Maybe this is not a reflection on the local store as much as Apple in general and I never write bad reviews but this is the most frustrating thing ever. I am on my third long phone wait to talk to someone at the store with a simple question about my appointment that the computerized response does not answer. More than thirty minutes and a horrible, distorted playlist in the background. No callback option. You would think a leading technology company would have some kind of plan for their local stores even if they have a heavy call volume. Finally talked to a real person but who is not at the local store. Rude, unsympathetic person who says we just have to cancel the order. She can't help me with the question. She agrees to put me in touch with an Apple Care specialist, so now back on hold with same terrible playlist as I'm writing this. 42 minutes in this time...
Apple Southlake Town Square is a US Electronics Store based in Southlake, Texas. Apple Southlake Town Square is located at 260 Grand Ave, Southlake, TX 76092, USA.
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